If you've deleted the associated Customer record in QuickBooks, this could prevent updates to the contact from syncing.Contacts without Transactions will not be imported into QuickBooks via the sync process. Note that only Kindful Contacts with an associated Transaction will be imported into QuickBooks.It is possible it could take multiple syncs for all of the data to sync. If you recently connected, and are missing certain transactions or contacts, wait for one more sync process to finish running.Help when some data is syncing, but not all data If you don't, transactions will not sync. The integration requires you to have the following payment methods present in your QuickBooks account. We do not send the email address to the Sales Receipt, which can be a source of confusion surrounding this feature.

When Kindful is syncing to QuickBooks, we are not seeing the email address.īe sure you are looking at the Customer record in QuickBooks to see the email address. Please contact Kindful Support for assistance in getting a new QWC file to load. If you do, we recommend loading a new QWC file. If you recently updated your version of QuickBooks Desktop, you may see this error. We received the 'Unite Owner ID?File ID pair value require' error.

How long did you wait for the sync to take place? It is possible for a full sync to take a few hours to finish.

Did you follow these instructions for 'how to kick off a sync'?.

Try disconnecting and reconnecting to your QuickBooks account from within Kindful.

Does the user who connected QuickBooks Desktop and Kindful still have access to both QuickBooks Desktop and Kindful? In otherwords, if you deleted or inactivated this user, or if their password or permissions have changed in QuickBooks, the QuickBooks machine, or in Kindful, this could prevent the sync from working.Is your QuickBooks Desktop machine on and connected to the internet?.Have you connected QuickBooks and Kindful yet?.Having trouble with your QuickBooks integration? Not sure why your data is not in sync? Check out this article for some reasons why things may not be working properly. This article goes over some common troubleshooting options for when your QuickBooks Desktop integration is not sending or receiving data.

Quickbooks desktop app center